Quality and accreditations

CHI Memorial is nationally recognized for excellence in quality and is accredited by The Joint Commission, an independent not-for-profit organization that evaluates and accredits health care organizations and programs.

U.S. News Best Regional Hospital 2019-2020

Best Regional Hospital

CHI Memorial is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World. CHI Memorial is recognized as ‘high performing’ rating in eight surgical procedures and chronic conditions evaluated by U.S. News: colon cancer surgery, lung cancer surgery, COPD, heart failure, heart bypass surgery, abdominal aortic aneurysm repair, knee replacement and hip replacement. 

100 Great Hospitals in America

Becker’s Healthcare named CHI Memorial as one of the “100 great hospitals in America”.  According to Becker’s, hospitals included on this list have been recognized nationally for excellence in clinical care, patient outcomes, and staff and physician satisfaction. These institutions are industry leaders that have achieved advanced accreditation and certification in several specialties. The list also includes industry innovators that have sparked trends in healthcare technology, hospital management, and patient satisfaction

Accredited by the American College of Surgeons Commission on Cancer

In 2017, the Commission on Cancer of the American College of Surgeons granted three-year approval with commendation to the cancer program at CHI Memorial. Approval by the Commission on Cancer is given only to facilities that voluntarily commit to providing the highest level of quality in cancer care. Facilities must undergo a rigorous evaluation process and review of their performance.

Bariatric Center of Excellence

The Surgical Weight Management Program at CHI Memorial is deemed a Center of Excellence by the American Society for Bariatric Surgery. To earn and maintain a Center of Excellence designation, CHI Memorial's Surgical Weight Management program underwent a series of site inspections by the Surgical Review Corporation during which all aspects of the program's surgical processes were closely examined and data and health outcomes were collected.

Four Star Rating

CHI Memorial actively participates in Hospital Compare a quality reporting initiative of the Centers for Medicare & Medicaid Services, an agency of the U.S. Department of Health and Human Services and the Hospital Quality Alliance, a public-private collaboration established to promote reporting on hospital quality of care. CHI Memorial shares data with Hospital Compare related to the treatment of adult patients who receive treatment for heart attack, heart failure or pneumonia, or patients having surgery. 

Centers for Medicare and Medicaid Services (CMS) awarded CHI Memorial with a four star rating. The most common overall hospital quality star rating is three stars, out of a possible five stars.  Only 24 percent of the 4,573 hospitals included in the survey received a four star rating.  CHI Memorial scored at or better than the national average in mortality, patient experience, and effectiveness of care. CMS updated its hospital compare overall hospital quality star rating data in February 2019. It was last updated in December 2017.

Melanoma Hope Network Designation

CHI Memorial received the Melanoma Hope Network Center of Excellence designation, one of only 17 centers in the country, and the only one in Tennessee. This designation recognizes melanoma treatment centers and physicians that offer exceptional care, knowledge and compassion to patients diagnosed with advanced melanoma.​

NRC Health Consumer Loyalty Award

The Consumer Loyalty Awards are the first, and only loyalty-based hospital rankings in the U.S. To qualify for the NRC Health Consumer Loyalty Awards, a hospital must receive at least 150 Top of Mind mentions on the Market Insights Internet-based survey, which measures the opinions, behaviors, and profiles of more than 300,000 consumers annually in more than 300 markets across the U.S. Additionally, ranking organizations must earn extraordinarily high composite scores on the seven aspects of the NRC Health Loyalty Index: access, brand score, engagement, need, motivation, experience and Net Promoter Score (NPS). The facilities across the country with the top composite scores are awarded. 

Stroke Certifications

CHI Memorial earned The Joint Commission’s Gold Seal of Approval® and the American Heart Association/American Stroke Association’s Heart-Check mark for Advanced Certification for Primary Stroke Centers. The Gold Seal of Approval® and the Heart-Check mark represent symbols of quality from their respective organizations. Established in 2003, Advanced Certification for Primary Stroke Centers is awarded for a two-year period to Joint Commission-accredited acute care hospitals. The certification was derived from the Brain Attack Coalition’s “Recommendations for the Establishment of Primary Stroke Centers” (JAMA, 2000) and the “Revised and Updated Recommendations for the Establishment of Primary Stroke Centers” (Stroke, 2011).

The American Heart Association and American Stroke Association awarded CHI Memorial the 2019 Get with the Guidelines Stroke Silver Plus with Honor Roll Elite achievement. This award is given to programs that apply the most up-to-date, evidence-based treatment guidelines to improve patient care and outcomes in the community.  Get With The Guidelines® is the American Heart Association/American Stroke Association's hospital-based quality improvement program that provides hospitals with tools and resources to increase adherence to the latest research-based guidelines. Learn more 

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