2019 Novel Coronavirus (COVID-19) Information

CHI Memorial is closely monitoring all developments with COVID-19, and our staff is following the latest guidance from local and state health officials as well as the Centers for Disease Control and Prevention (CDC). The safety of our visitors, patients, employees, and physicians remains our highest priority. We will continue to provide updates on this page as more information becomes available. 

Do you have symptoms of COVID-19?

Are you experiencing fever, cough, and shortness of breath? If you think you may have coronavirus (COVID-19) symptoms or exposure, please stay at home to protect yourself and others. The best first step is one of our remote resources:

  • Engage with our symptom checker chat box. Get your questions answered and be routed to the right care for your unique situation from this page.
  • Start a virtual urgent care visit. We’re offering free video visits with a healthcare provider for people with mild or moderate symptoms using the coupon code COVID19.

What to do to help reduce the spread of illness

  • Do not go to the emergency room or urgent care unless symptoms are severe, such as high fever, shortness of breath or difficulty breathing. Emergency rooms need to be able to serve those with the most critical needs. If you have milder symptoms like cough, low-grade fever, or other respiratory problems, contact your regular provider first.
  • Stay home when sick.
  • Practice excellent personal hygiene habits, including handwashing, coughing into tissue or elbow, avoid touching eyes, nose, or mouth.
  • Stay informed via public health updates as information is changing frequently.
CHI Memorial Hospital Hixson Emergency Department staff.

Emergency Department staff at CHI Memorial Hospital Hixson encourage social distancing by holding signs which read, "We stay here for you. Please, stay home for us."

Social distancing

Certain behavior changes can help prevent the spread of coronavirus in our communities. Many states have implemented orders asking people to stay home and restricting large gatherings, and people are encouraged to practice “social distancing” by avoiding crowds and remaining 6 feet apart from each other while in public places. 

Fabric face masks

Many members of the community have generously offered to make cloth masks. As we have engaged our teams in planning for a possible surge of COVID-19 patients, we have identified those employees who may wear cloth masks instead of the traditional surgical mask. Therefore, in an effort to preserve our supply of loop masks and to prepare in the event of a surge, we are asking the community for cloth mask donations.  These cloth masks are only used by employees who are working in a non-patient encounter areas. That is, those employees who are not in the vicinity of patients and are working in areas not frequented by patients. In direct patient care areas, employees will continue to wear appropriate personal protective equipment (PPE) following the guidelines of the Centers for Disease Control and Prevention.  

Completed masks should be packaged securely and delivered to one of the following locations:

  • CHI Memorial Hospital Chattanooga Surgical Services Entrance B
  • CHI Memorial Hospital Hixson’s Main Entrance
  • CHI Memorial Hospital Georgia’s Main Entrance

If you have any questions, please email foundation@memorial.org

Ellie Odle, GPS student, sewing masks for CHI Memorial.

Ellie Odle, Girls Preparatory School student, sewing masks for CHI Memorial.

CHI Memorial COVID-19 Pandemic Visitor Policy

Effective Thursday, March 19, 2020, a new visitation policy is in effect.  CHI Memorial is adopting a highly restrictive visitation policy designed to protect our patients and associates.  Please read carefully.

  • No visitors will be allowed in the hospital setting.
  • Outpatient procedures/surgery or outpatient testing: 1 visitor allowed.
  • End-of-life:  1 visitor, 1 minister is allowed, if requested by a designated caregiver.
  • Exceptions will be considered on a case-by-case basis and medical decision-makers will be available by phone.

Paused Programs & Services

The following programs and meetings are suspended until further notice:

  • Volunteer program. Many volunteers at CHI Memorial are over age 60 and are particularly vulnerable should they be infected with COVID-19.
  • MaryEllen Locher Breast Center mobile mammography screening programs
  • Center for Cancer Support group meetings
  • CHI Memorial Metabolic and Bariatric Care educational seminars and support group meetings
  • Pet therapy program
  • Church meal service
  • Farmer's market   
  • Visiting musician’s program 
  • Patient and Family Advisory Committee (PFAC) meetings
  • Cardiac rehabilitation

COVID-19 Testing

For information about COVID-19 testing, please contact the appropriate state screening hotline:

  • Alabama Publc Health: 1-888-264-2256
  • Georgia Department of Public Health: 1-844-442-2681
  • Hamilton County Health Department: 423-209-8383
  • Tennessee Department of Health: 877-857-2945

More information

Center for Disease Control and Prevention (CDC) | Alabama Department of Health | Georgia Department of Public Health | Hamilton County Department of Health | Tennessee Department of Health