Health care is best when patients, their families or representatives all participate in the care. By fulfilling these responsibilities, you can contribute to the effectiveness of your care. Patients are responsible to:
- Provide complete information regarding health problems that you have had and medications, vitamins and other supplements you may be taking.
- Carefully follow the directions of the health care team. Ask your nurse or caregiver any questions that you have about your care needs, safety or other concerns.
- Avoid behaviors that may be irritating or disruptive to others; abide by hospital rules and regulations.
- Provide the hospital with copies of Advance Directives if you have them and if you want them to be followed in the event of terminal illness or if you are unable to speak for yourself.
- Be prompt to pay hospital bills, to ask questions concerning the bill and to provide the information necessary for insurance processing.
Discrimination is Against the Law
CHI Memorial complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CHI Memorial does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
- If you need these services, please contact:
If you believe that CHI Memorial has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Paul Weaver, Director of Service Excellence, 2525 deSales Avenue, Chattanooga, TN 37404, (423) 495-2772, Paul.Weaver@commonspirit.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Paul Weaver, Director of Service Excellence, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.