Health care is best when patients, their families or representatives all participate in the care. By fulfilling these responsibilities, you can contribute to the effectiveness of your care. Patients are responsible to:
CHI Memorial complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CHI Memorial does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you believe that CHI Memorial has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Paul Weaver, Director of Service Excellence, 2525 deSales Avenue, Chattanooga, TN 37404, (423) 495-2772, Paul.Weaver@commonspirit.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Paul Weaver, Director of Service Excellence, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.