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Partners in caring for your patients

Physicians

CHI Memorial has more than 650 physicians on medical staff. With a diverse assortment of medical specialties and sub-specialties, CHI Memorial is equipped to provide the highest quality health care for the vast majority of our community. Many patients from other areas of the country travel to CHI Memorial to seek treatment from our nationally recognized providers.

Your patients are important to us, and we understand your time is precious. We hope you find this physician communication hub on our website beneficial to your practice. 

COVID-19 Updates

Current COVID-19 Status:

  • 693,224 globally; 33,106 deaths. 3/30/20 World Health Organization
  • 2,239 confirmed cases in Tennessee; 23 deaths. 3/31/20 Tennessee Department of Health (TDH)
    • 50 confirmed cases in Hamilton County, 3 deaths; 10 confirmed cases in Bradley County; 4 in Grundy County; 1 in Sequatchie; 5 in Marion County; 1 in Meigs, 3 in McMinn County.
  • 3,929 confirmed cases in Georgia; 111 deaths. 3/31/20 Georgia Department of Public Health (DPH)
    • 3 confirmed cases in Catoosa County; 1 case in Dade; 10 cases, 1 death in Whitfield County; 16 cases, 1 death in Gordon County.
  • 163,539 confirmed cases in the U.S.; 2,860 deaths; 55 jurisdictions (50 states, District of Columbia, Puerto Rico, Guam, Northern Marianas, and US Virgin Islands). 3/31/20, CDC  
  • Johns Hopkins Global Coronavirus Tracker: 846,156 confirmed; 41,494 deaths; 176,171 recovered. (03/31/20, 4:42 p.m.)

CHI Memorial COVID-19 Response

As the COVID-19 situation is rapidly evolving, our resource bank on Mnet is updated continuously and will serve as the central portal for all current COVID-19 information. 
 
Key Actions and Updates

*New* Physician partners,


The current COVID-19 pandemic is an unprecedented event which prompted CHI Memorial to initiate its emergency management teams in early March.  As we advance our surge planning, we are formulating schedules of physicians who would be available to work with the hospitalists or emergency physicians during the surge.  We invite both employed and independent physicians to join our team for a temporary surge assignment.  Physicians will be compensated for all shifts worked. 
 
Should you be interested, the role of the physician in the Hospitalist program will be to partner with a Hospitalist and a team of two that would manage a census of patients for that day. We would provide a schedule and the physician could sign up for the days they are able to cover.  We understand not everyone would be available for seven days straight.  The physician would never be alone or without a resource Hospitalist.  The physician would be asked to round on patients admitted to the floor (not in the ICU) and assist with discharges.  They may be asked to assist with an admission, but that should be rare.
 
The physicians joining us for this temporary assignment would not be expected to work in the units caring for COVID-19 patients.  They would not be asked to oversee an APC but may interact with them during the day.
 
If you are interested, contact Ned Wiggs at Ned_Wiggs@memorial.org or call (423) 495-5832.
 
*New* Reilly, Baleeiro & Sharp Serve on Joint Task Force
 
Janelle Reilly, CHI Memorial CEO; Carlos Baleeiro, MD; and Sanford Sharp, MD are serving on the local COVID-19 Joint Task Force which is coordinating the community response to the virus. The group, led by Rae Young Bond, CEO of the Chattanooga-Hamilton County Medical Society, meets weekly and is comprised of physicians and clinicians, health department officials and health system leadership.
 
Mayor Andy Berke said, “In the midst of an unprecedented pandemic like this one, it’s never been more important that we listen to experts. Mayor Coppinger and I feel the best way to continue to make our community as safe and healthy as possible is to bring everyone together. Our goal is to give our community timely, informed updates about our vulnerable populations, how our medical facilities are preparing, and other information related to the spread of the virus in our area.”
 
County Mayor Jim Coppinger said, “In an emergency situation like this there is no county or city divide, we’re all one community. It’s vital we keep our residents safe and healthy, and bringing together the best subject-matter experts in our local healthcare industry will help Mayor Berke and I do that.”
 
Rae Bond said, “We are all working around the clock to keep our community safe. This Task Force brings all the brightest minds into one setting and it will allow us to provide more detailed information to our community on this rapidly changing situation.”
 
*New* Loop Mask Conservation
 
To protect our employees and to slow the spread of COVID-19, last week we began to mask every employee, every day.  Since implementing this measure, employees who did not typically wear a mask in the past have been given a new mask every day.  Our mask usage has increased to 3,000 masks per day. As we have identified those individuals who are not in direct patient care or in the vicinity of patients, we have learned we can adapt our processes and still achieve our goal to keep you safe while effectively managing our supply. Starting today, if your normal job did not require you to wear a mask in the past, you may continue to use the same loop mask for your entire “work week,” unless it is visibly soiled.  This is a safe use of a loop mask and it will help us to conserve our supply.
 
We ask that you keep you loop mask when you leave the premises and wear it each day of your work week.  Once you leave, we recommend you store the mask in a paper bag or container that is breathable.  At the end of the week, dispose of the mask and bag and you will receive a new mask at the beginning of your work week. By making this change, we can keep you safe while effectively managing our supply of loop masks for the duration of the COVID-19 pandemic.
 
NOTE: This does not apply to CCU, CDU, ED, Respiratory, Surgery, Cath Lab, or other Invasive Departments, or where policy requires a mask to be changed, i.e. Droplet Precautions. These areas may wear the same mask in and out of the building to conserve masks.
 
All staff and visitors entering the facility will be masked going forward effective 4/1. 

We will soon release new guidelines regarding potential use of cloth mask.
  
*New* Changes in Surgery Scheduling
 
Due to the pause in elective procedures, and to align with our efforts to mitigate the number of staff on site, we are consolidating surgery to 12 rooms and GI to four rooms on the CHI Memorial Chattanooga campus.  We will consolidate schedules and monitor throughout the day to adjust as needed.  This adjustment will not serve to extend the hours in the day but to make certain we are scheduling and staffing in the most efficient manner.
 
*New* APCs Approved to Submit Orders for CHI Health at Home

Centers for Medicare & Medicaid Services (CMS) is now permitting nurse practitioners and physician assistants to sign CHI Health at Home Plan of Care during the COVID-19 crisis. For more information, please contact 423.495.8550.
 
*New* Community Resources
 
Many of our families have questions regarding mortgages, rents, or applying for community assistance.  To assist, we’ve complied a list of community resources for those who need assistance as a result of COVID-19, questions about how COVID-19 affects your federal income tax, Tennessee student resources and ways you can help your fellow Tennesseans by clicking here here.
 
*New* CHI Memorial Outpatient Pharmacy
CHI Memorial Outpatient Pharmacy customers (including employees) may continue to use Outpatient Entrance F when picking up prescriptions on the CHI Memorial Hospital Chattanooga campus. Greeters will screen customers at the entrance and provide escort to the pharmacy.
 
*New* Snacks Sent with Love
Across the country, people are showing their support for healthcare workers. Our community is extremely generous so it is no surprise that individuals and businesses are reaching out to find out how they can support CHI Memorial staff. This week, a cancer patient dropped off thank you cards for all CHI Memorial Hospital Hixson staff. 
 
Thank you for all you do for our patients and our community. Please know your work is much appreciated by all. Go Team! 
 
*New* Please, Stay Home
 
Members of the marketing team are visiting hospital campuses taking photos and video of staff holding signs that read, “We stay here for you. Please, stay home for us.” to recognize staff who are working during these trying times and to encourage social distancing in the community.
 
We will be sharing photos on Mnet and our social media outlets. Thank you to the 100 South team who took few minutes to encourage people to stay home. 
 
*Reminder* Donning and Doffing of PPE Drop in Sessions
 
Drop in sessions will be held to demonstrate proper for any staff who may be coming in contact with an Donning and Doffing of PPE isolation patient or need to use PPE in performing their job. These are truly drop in sessions and should only take a few minutes.
 

Date

Hixson (ICU Break Room)

Glenwood (Education Department)

Wednesday, 4/1/20

7 - 9 a.m.
2 - 4 p.m.

7 a.m. - 5 p.m.

Thursday, 4/2/20

7 - 9 a.m.

​7 a.m. - 5 p.m.

Friday, 4/3/20

 

7 a.m. - 5 p.m.

 
*Reminder* Safer at Home Statewide Order Issued
 
To strengthen the need for social distancing, Tennessee Governor Bill Lee on Monday issued a two-week statewide order closing non-essential businesses and telling Tennesseans to stay home. The order takes effect at 11:59 p.m. Tuesday and lasts through April 14, during which time only essential businesses are to continue operating and residents are to stay home "as much as possible," per Executive Order 22, which was filed Monday with the Tennessee Secretary of State's office
 
*Reminder* Update Your Workday Profile for Emergency Communication
 
CHI Memorial utilizes Everbridge text alerts for mass emergency communication. Please add or update your mobile/cell phone number in Workday so that we can text you vital information during the COVID-19 pandemic, if the need arises. Visit https://wd5.myworkday.com/chihrpayrollconnection/d/home.htmld, once you login with your network credentials, click Personal Information > My Contact Information > Edit to update your information.
 
*Reminder* Acute Care COVID-19 Resources
 
The following resources were recently added to the acute care resource bank on Mnet.

*Reminder* Updated HR FAQs
 
CommonSpirit Health recently released updated FAQs. View here.                
 
*Reminder* Supply Donation Drop Sites Now on Campuses

CHI Memorial Foundation and Supply Chain now have drop sites available for supply donations at CHI Memorial Hospital Chattanooga Surgical Services Entrance B, CHI Memorial Hospital Hixson’s Main Entrance and CHI Memorial Hospital Georgia’s Main Entrance. Acceptable items include: unopened disinfectant wipes, N95 masks, latex free gloves, bouffant hats and hand sanitizer. Reusable face shields will also be accepted. We are not able to accept any open containers or fabric masks at this time.
 
*Reminder* Parking on Chattanooga Campus
Employee parking on the Chattanooga campus is at the Main Entrance A, sections A-3 and above.  Break up with A-2 and forget it ever existed…A-3 and above is your new bestie. 

*Reminder* Offers to Help
Many organizations wish to express their appreciation to healthcare workers with offers of services and meals.  We are exceptionally grateful for this outpouring of support for our Health Heroes.  We will list new offers here and compile a resource bank for Mnet and memorial.org. 

  • Mountain View Chevrolet is offering complimentary oil changes on all GM models for healthcare workers.  Appointments are needed and can be made by calling 423.266.0181, press 2 during the prompts.  You will need to show your badge to the Service Advisor.  One complimentary oil change per household.  They will also provide complimentary pick-up and drop off service within 10 miles of the dealership and shuttle service as needed.
  • The Holiday Inn & Suites, Downtown Campus (434 Chestnut St., Chattanooga, TN) has dedicated a floor of the their hotel to the healthcare industry. They have reduced rates to $75/a night for healthcare workers during the COVID-19 pandemic.

*Reminder* N95 Policy
 
Any provider who is in a position to care for patients who may require an emergent aerosolizing procedure before they can be screened for the COVID pathway will receive one N95 mask per day as well as a face shield and loop mask to preserve the N95.
 
Emergency Department

  • EVERY PATIENT that presents to the ED in respiratory distress requiring intubation will be assumed to be COVID positive and full PPE precautions will be taken. As an N95 can be obtained rapidly from the charge nurse, there is no need to distribute at the beginning of shift.

Intensivists

  • Have access to N95 in CCU 

AA

  • One ICU assist designee who will obtain an N95 through the OR front desk. 

If an issued N95 is not used on the day given, then it will be kept until needed so that another mask does not have to be given the next time the provider is on shift.
 
*Reminder* COVID@memorial.org Questions Answered
 
CHI Memorial has a direct email to answer your questions related to COVID-19.  You are welcome to email COVID@memorial.org, and we will post the answers within 24 to 48 hours.
 
More Information

  • The Acute Care Command Center is active and located in Community Room 3.  Hours 7 a.m. to 6 p.m.  Phone 423.495.2292.
  • CHI Memorial Medical Group’s command center is open from 9 a.m. to 4 p.m. Call 423.206.2272.
  • The Labor Pool will be staffed 6 a.m. to 8 p.m. daily. Call 423.495.2294.
  • Do you have questions about COVID-19? Email COVID@memorial.org. Answers will be posted on the Coronavirus (COVID-19) page on Mnet.
  • For previous versions of CHI Memorial’s Daily COVID-19 update, employee FAQs, current information and tools, visit our Coronavirus (COVID-19) page on Mnet. For consumer information, visit www.memorial.org/coronavirus or https://www.cdc.gov/Coronavirus/.
     
  • Hamilton County Coronavirus COVID-19 Hotline: 423.209.8383
  • Tennessee Public Information Hotline: 877.857.2945
  • Georgia Screening Hotline for Patients with COVID-19 Symptoms: 844.442.2681
  • Georgia Department of Public Health Coronavirus Information Line: 866.782.4584 

Though the path is plain and smooth for men of good will, he who walks it will not travel far, and will do so only with difficulty, if he does not have good feet: that is, courage and a persevering spirit. - St. John of the Cross

Current COVID-19 Status:

  • 693,224 globally; 33,106 deaths. 3/30/20 World Health Organization
  • 1,834 confirmed cases in Tennessee; 13 deaths. 3/30/20 Tennessee Department of Health (TDH)
    • 39 confirmed cases in Hamilton County, 2 deaths; 9 confirmed cases in Bradley County; 2 in Grundy County; 6 in Marion County; 1 in Meigs, 3 in McMinn County
  • 2,809 confirmed cases in Georgia; 87 deaths. 3/30/20 Georgia Department of Public Health (DPH)
    • 3 confirmed cases in Catoosa County; 7 cases, 1 death in Whitfield County; 15 cases, 1 death in Gordon County.
  • 140,904 confirmed cases in the U.S.; 2,405 deaths; 55 jurisdictions (50 states, District of Columbia, Puerto Rico, Guam, Northern Marianas, and US Virgin Islands). 3/30/20, CDC   (Map not updated on weekends)
  • Johns Hopkins Global Coronavirus Tracker: 775,306 confirmed; 37,0836 deaths; 164,435 recovered. (03/30/20, 5:30 p.m.)

CHI Memorial COVID-19 Response

As the COVID-19 situation is rapidly evolving, our resource bank on Mnet is updated continuously and will serve as the central portal for all current COVID-19 information. 
 
Key Actions and Updates
 
*New* Safer at Home Statewide Order Issued
 
To strengthen the need for social distancing, Tennessee Governor Bill Lee on Monday issued a two-week statewide order closing non-essential businesses and telling Tennesseans to stay home. The order takes effect at 11:59 p.m. Tuesday and lasts through April 14, during which time only essential businesses are to continue operating and residents are to stay home "as much as possible," per Executive Order 22, which was filed Monday with the Tennessee Secretary of State's office

*New* Health at Home Provider Link

Limit in-person interactions and practice social distancing while coordinating care with complete remote access to patient information.

Limit Exposure and Save Time During COVID-19 Crisis
By using Provider Link, you can digitally sign patient orders with one signature and remotely access patient records and progress, thereby reducing unnecessary exposure through face-to-face signatures and fax machines. Your email address is all you need to get started!

Weekly Webinars
Free webinars are available weekly to help physicians learn how to maximize the functionality of Provider Link. This quick, easy program will help you navigate orders awaiting signature, vital sign
alerts, referrals, admissions and discharges within the last 30 days. Work with your local CRE for additional guidance.

Full View Access to Patient Record
Provider Link can give you full access to orders, progress on goals, medications, vital sign statistics and trends, clinical visit notes and more. This virtual tool will help coordinate care while adhering to hospital visitor restrictions, keeping you and your patients safe during the COVID-19 crisis.
For more information, please contact 423.495.8550.

*New* 33 Nurses Cross Trained
 
Today, 33 registered nurses were cross trained for the Emergency Department and ICU in preparation for a potential surge of patients in the COVID-19 pathway and to provide relief for the CDU and CCU staff who stepped up to lead our team to provide care for COVID-19 Persons Under Investigation (PUIs).  Thank you for stepping up!  We are especially grateful to the 41 nurses who were first to step forward and volunteer to care for these patients. 
 
*New* Supply Donation Drop Sites Now on Campuses

CHI Memorial Foundation and Supply Chain now have drop sites available for supply donations at CHI Memorial Hospital Chattanooga Surgical Services Entrance B, CHI Memorial Hospital Hixson’s Main Entrance and CHI Memorial Hospital Georgia’s Main Entrance. Acceptable items include: unopened disinfectant wipes, N95 masks, latex free gloves, bouffant hats and hand sanitizer. Reusable face shields will also be accepted. We are not able to accept any open containers or fabric masks at this time.

*New* Update Your Workday Profile for Emergency Communication
 
CHI Memorial utilizes Everbridge text alerts for mass emergency communication. Please add or update your mobile/cell phone number in Workday so that we can text you vital information during the COVID-19 pandemic, if the need arises. Visit https://wd5.myworkday.com/chihrpayrollconnection/d/home.htmld, once you login with your network credentials, click Personal Information > My Contact Information > Edit to update your information.
 
*New* Acute Care COVID-19 Resources
 
The following resources were recently added to the acute care resource bank on Mnet. 

*New* Updated HR FAQs
 
CommonSpirit Health recently released updated FAQs. View here.                
 
*Reminder* Catoosa, Dade and Walker County Forums
Drs. Melanie Blake, Suzanne Storey, Timothy Ashburn and Angie Hullander participated in a live Facebook streaming COVID-19 community forum on Friday, March 27, 2020To date, more than 11,000 people have viewed the video, which has great information on how to protect yourself and your family.  You may view the video at Catoosa County Facebook page (@CatoosaCountyGA), Dade (@DadeCountyGA or Walker (@WalkerCountyCommissioner).  CHI Memorial’s @CHI Memorial has posted as well. (Click on photo to go to replay.)
 
*Reminder* Parking on Chattanooga Campus

Employee parking on the Chattanooga campus is at the Main Entrance A, sections A-3 and above.  Break up with A-2 and forget it ever existed…A-3 and above is your new bestie. 

*Reminder* Offers to Help

Many organizations wish to express their appreciation to healthcare workers with offers of services and meals.  We are exceptionally grateful for this outpouring of support for our Health Heroes.  We will list new offers here and compile a resource bank for Mnet and memorial.org. 

  • Mountain View Chevrolet is offering complimentary oil changes on all GM models for healthcare workers.  Appointments are needed and can be made by calling 423.266.0181, press 2 during the prompts.  You will need to show your badge to the Service Advisor.  One complimentary oil change per household.  They will also provide complimentary pick-up and drop off service within 10 miles of the dealership and shuttle service as needed.
  • The Holiday Inn & Suites, Downtown Campus (434 Chestnut St., Chattanooga, TN) has dedicated a floor of the their hotel to the healthcare industry. They have reduced rates to $75/a night for healthcare workers during the COVID-19 pandemic. 

*Reminder* N95 Policy
 
Any provider who is in a position to care for patients who may require an emergent aerosolizing procedure before they can be screened for the COVID pathway will receive one N95 mask per day as well as a face shield and loop mask to preserve the N95.
 
Emergency Department

  • EVERY PATIENT that presents to the ED in respiratory distress requiring intubation will be assumed to be COVID positive and full PPE precautions will be taken. As an N95 can be obtained rapidly from the charge nurse, there is no need to distribute at the beginning of shift. 

Intensivists

  • Have access to N95 in CCU 

AA

  • One ICU assist designee who will obtain an N95 through the OR front desk. 

If an issued N95 is not used on the day given, then it will be kept until needed so that another mask does not have to be given the next time the provider is on shift.
 
*Reminder* Registration After Hours
 
Patients arriving “after hours” on the CHI Memorial Hospital Chattanooga Campus will be registered in one of the three registration booths outside of the Imaging/Radiology entrance. When a patient arrives after hours, please call the Emergency Department registration team’s ASCOM phone – ext. 6937.  Once contacted, one of the ED registrars will meet the patient in the area outside of Imaging/Radiology.  Registration is staffed Monday – Friday, 5 a.m. - 7 p.m. in the outpatient areas.  Any needs outside of this timeframe would need to be communicated to the 6937 extension. This change is due to the changes related to COVID-19 traffic flow.
 
*Reminder* Home Health – Ability to Perform “Ad-Hoc Video Calls”

The Office of Civil Rights (OCR) has issued a waiver for home health agencies during this time to allow for increased utilization of technology to communicate with our patients and families via “Ad-hoc Video Calls”. The following methods of video communication can be used while the waiver is in place. Examples of solutions for “Ad-hoc Video Calls” that are intended to be used on business or personal devices:  Apple FaceTime, Google Hangouts Video, Skype (both parties must have the application on their device).
 
Home Health Face to Face Requirements
Physicians will also be able to meet the CMS Home Health Face to Face Requirements via telephonic visits, telemedicine and/or video calls eliminating the need for an in-office visit.  Who can benefit:

  • At risk, vulnerable patients with co-morbid conditions that need ongoing monitoring (CHF, COPD/pneumonia, diabetes, wound care, CABG or recent surgery)
  • Patients with respiratory symptoms with or without underlying disease
  • COVID-19 tested positive patients

To make a referral 24 hours a day, 7 days a week, call 423.495.8550 or fax 423.495.3723. Learn more.

*Reminder* CHI COVID-19 Symptom Checker Chat Box

CHI is launching a new COVID-19 symptom checker chat box on both the CHI national website and Dignity Health national website to help inform patients, check symptoms or exposure, and navigate them to appropriate health system resources as needed. Similar to the chat feature that you often see on customer service sites, the symptom checker chat box is located at the bottom right corner of the webpage and is interactive with the patient. For example, if a patient is not feeling well, it will ask symptomatic questions to help them assess if they have COVID-19 symptoms, potential exposure, and related risk factors. If a patient has more severe or emergent symptoms, it will direct them to the appropriate triage center or emergency department. 
 
Important things to note:

  • Employees, and the public, are invited to use the symptom checker chat box free of charge at any time.
  • When you engage with the symptom checker chat box, you will be greeted with a welcome message and general COVID-19 information from the CDC which is updated every four hours. The educational information within the symptom checker chat box considered CDC guidelines and was reviewed by divisional and national physicians and clinical advisors.  It will be updated as guidelines change.
  • The symptom checker chat box is not intended to replace healthcare visits or your care team. Instead, these sessions are designed to immediately help patients stay informed and reduce calls and/or visits to clinics and ERs where unnecessary. It offers quick assessment and guidance to the right care path based on risk factors, potential exposure and symptoms. 

For more information about how to access the symptom checker chat box, view these FAQs
 
*Reminder* COVID@memorial.org Questions Answered
 
CHI Memorial has a direct email to answer your questions related to COVID-19.  You are welcome to email COVID@memorial.org, and we will post the answers within 24 to 48 hours.
 
More Information 

  • The Acute Care Command Center is active and located in Community Room 3.  Hours 7 a.m. to 9 p.m.  Phone 423.495.2292.
  • CHI Memorial Medical Group’s command center is open from 9 a.m. to 4 p.m. Call 423.206.2272.
  • The Labor Pool will be staffed 6 a.m. to 8 p.m. daily. Call 423.495.2294.
  • Do you have questions about COVID-19? Email COVID@memorial.org. Answers will be posted on the Coronavirus (COVID-19) page on Mnet.
  • For previous versions of CHI Memorial’s Daily COVID-19 update, employee FAQs, current information and tools, visit our Coronavirus (COVID-19) page on Mnet. For consumer information, visit www.memorial.org/coronavirus or https://www.cdc.gov/Coronavirus/.
     
  • Hamilton County Coronavirus COVID-19 Hotline: 423.209.8383
  • Tennessee Public Information Hotline: 877.857.2945
  • Georgia Screening Hotline for Patients with COVID-19 Symptoms: 844.442.2681
  • Georgia Department of Public Health Coronavirus Information Line: 866.782.4584 

"Bad things do happen; how I respond to them defines my character and the quality of my life. I can choose to sit in perpetual sadness, immobilized by the gravity of my loss, or I can choose to rise from the pain and treasure the most precious gift I have - Life itself." – Walter Anderson

Ability to Perform “Ad-Hoc Video Calls”

The Office of Civil Rights (OCR) has issued a waiver for home health agencies during this time to allow for increased utilization of technology to communicate with our patients and families via “Ad-hoc Video Calls”. The following methods of video communication can be used while the waiver is in place. Examples of solutions for “Ad-hoc Video Calls” that are intended to be used on business or personal devices:

  • Apple FaceTime 
  • Google Hangouts Video 
  • Skype (both parties must have the application on their device)

Home Health Face to Face Requirements

Physicians will also be able to meet the CMS Home Health Face to Face Requirements via telephonic visits, telemedicine and/or video calls eliminating the need for an in-office visit.  Who can benefit:

  • At risk, vulnerable patients with co-morbid conditions that need ongoing monitoring (CHF, COPD/pneumonia, diabetes, wound care, CABG or recent surgery)
  • Patients with respiratory symptoms with or without underlying disease
  • COVID-19 tested positive patients

Homebound Status

A patient is considered homebound when it is “medically contraindicated” to for them to leave the home.  

  • An in-home assessment can be performed at no cost to the patient to determine eligibility under Medicare guidelines with a physician order.  
  • If the patient is not homebound or does not have a skill for home health, it is a non-billable visit.

Specially Trained COVID-19 Response Team

VNA CHI Health at Home is your trusted partner to care for your vulnerable, at risk patients in addition to those with respiratory symptoms or those COVID-19 tested positive patients.  We have a specially trained clinical team to manage patients in their homes and prevent readmission to the ED or hospital utilizing CDC and state best practice guidelines.  In addition to in-home visits the following modalities are utilized for between visit monitoring:

  • Telephonic visits
  • Telehealth monitoring with included peripherals: temperature probe, blood pressure cuff, pulse ox, high capacity talking scale and measuring tape
  • Video calls via smartphone or tablet

To Make a Referral – 24 hours a day, 7 days a week

Office: 423-495-8550 | Fax:  423-495-3723

Download a flyer for office staff.

Health at Home Provider Link

Limit in-person interactions and practice social distancing while coordinating care with complete remote access to patient information.

Limit Exposure and Save Time During COVID-19 Crisis
By using Provider Link, you can digitally sign patient orders with one signature and remotely access patient records and progress, thereby reducing unnecessary exposure through face-to-face signatures and fax machines. Your email address is all you need to get started!

Weekly Webinars
Free webinars are available weekly to help physicians learn how to maximize the functionality of Provider Link. This quick, easy program will help you navigate orders awaiting signature, vital sign
alerts, referrals, admissions and discharges within the last 30 days. Work with your local CRE for additional guidance.

Full View Access to Patient Record
Provider Link can give you full access to orders, progress on goals, medications, vital sign statistics and trends, clinical visit notes and more. This virtual tool will help coordinate care while adhering to hospital visitor restrictions, keeping you and your patients safe during the COVID-19 crisis.
For more information, please contact 423.495.8550.

Physician e-newsletter

Stay current. Save time. MedNews Plus, a free physician e-newsletter, provides breaking medical news by specialty, plus important CHI Memorial news, with the opportunity for nearly 500 hours of AMA PRA Category 1TM CME credit annually. Courtesy of CHI Memorial. Click the link below to log in or subscribe today.

Subscribers will receive a morning email from CHI Memorial's Chief of Staff, when there is breaking medical news in the specialty(s) to which you subscribe. Subscriptions can be edited at anytime.

Microscope

Microscope, a journal for physicians published by CHI Memorial Marketing and Communications provides information to help physician navigate patients through illness and disease. Click here to read the latest edition.

Previous editions:

microscope magazine April 2019

If you have suggestions for improving this site, please email marketing@memorial.org.


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CHI Memorial Medical Group has primary care providers and specialists within a 75-mile radius of Chattanooga.



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CHI Memorial's free app provides point-to-point wayfinding and an option for verbal directions for navigating CHI Memorial Hospital Chattanooga.