Thank you for choosing CHI Memorial for your healthcare needs

Patients and visitors

Visitation Policy - Effective May 18, 2020


In order to protect staff and patients, CHI Memorial has had a restricted visitation policy.  As we continue to see a stabilization in the low number of hospitalized patients with COVID-19, we are relaxing our visitation policy. 

General Visitation

  • One designated visitor per 24 hours is welcome per patient. If during the hospital stay, the designated visitor needs to change to a different person, the patient will notify the nurse. If the patient is unable to identify a visitor, the power of attorney will be responsible for identifying the designated visitor.
  • Children under age 14 are not allowed to visit.
  • Visitors will be screened upon entry, every time.
  • Visitors must wash hands upon entry and wear a cloth mask at all times (including when in the patient’s room) or KEEP one loop mask. Gloves may not be worn by visitors.
  • Visitors may exit and reenter the facility until 9 p.m. Reentry is not available after 9 p.m.
  • Visitor must stay in room, leaving only to obtain food from the cafeteria or Subway. Visitors may not use the lobby areas as lounge areas.

Emergency Department (ED)

  • One visitor is welcome to accompany patients for assistance.
  • If the waiting area cannot accommodate new visitors, the visitor may be asked to wait outside or in an alternate designated waiting area and be called to come in when patient is taken back to a treatment room.
  • Once in ED, visitor remains with patient until patient is discharged or admitted. Visitors may not leave the room to go outside and return.

Intensive Care Units (ICUs)

  • One designated visitor will be welcome per patient following visitation hours: 9:30 a.m. to 11:30 a.m., 3 p.m. to 5 p.m.
  • Please do not arrive prior to visitation hours for social distancing.
  • Visitors may not stay in between visitation hours or overnight in waiting room areas.

Exceptions

  • End of life patients - those patients not expected to survive a hospital stay - may have two visitors. General visitation rules apply.
  • For emergency surgeries and procedures, one visitor may check in after 9 p.m.

Visitors may not accompany patients who are having a non-invasive outpatient test without sedation unless the patient clearly needs assistance due to issues with physical mobility or mental/verbal comprehension.

No visitors for positive COVID-19 patients or those on the PUI COVID pathway.

Entrances for Visitors


CHI Memorial Hospital Chattanooga 

  • Guerry Heart and Vascular Center patient rooms: Entrance A from 5 a.m. to 9 p.m.
  • South tower patient rooms: Entrance B from 4 a.m. to 7 p.m. Mon-Fri; 6:30 a.m. to 7 p.m. Sat-Sun. 
  • 4 East patient rooms: Entrance F from 7 a.m. to 5 p.m.
  • Critical Care Unit patient rooms: Entrance A
  • MICU and CVICU patient rooms: Entrance B


CHI Memorial Hospital Hixson 

  • Emergency Department Outpatient Services: 24/7
  • Imaging Entrance: Monday - Friday, 7 a.m. - 5 p.m.


CHI Memorial Hospital Georgia 

  • Main Entrance: 6:30 a.m. - 7 p.m.
  • Emergency Department: 24/7

Whether you’re visiting for a short time or being cared for as a patient, your stay with us should be as pleasant and comfortable as possible. We believe that the more you know about your hospital stay, the more reassured and confident you’ll feel.

ICU Visitation Hours
9:30 a.m. - 11:30 a.m., 3:00 p.m. – 5:00 p.m. & 8:30 p.m. – 11:00 p.m.
For safety reasons, children under the age of 14 are not permitted in the ICU.

Chapels
St. Anne’s Chapel at CHI Memorial Hospital is open 6:00 a.m. - 6:00 p.m. Mass is celebrated every Tuesday at 12:00 pm at St. Anne’s Chapel.
Christ the Healer Chapel at CHI Memorial Hospital Hixson is open 24 hours a day.

Dining Options
CHI Memorial Hospital Chattanooga Cafeteria
Monday - Friday 6:30 a.m. - 10:30 a.m., 11:00 a.m. - 9:00 p.m.;
Saturday & Sunday 7:00 a.m. - 9:30 a.m., 11:00 a.m. - 6:30 p.m.

CHI Memorial Hospital Hixson Cafeteria
Monday - Friday 7:30 a.m. - 9:30 a.m., 11:15 a.m. - 1:30 p.m.;
Saturday & Sunday 11:30 a.m. - 1:00 p.m.

Subway at CHI Memorial Hospital Chattanooga 
Monday - Sunday 6:30 a.m. – 9:00 p.m.

To help our patients locate buildings, departments and services on each of our hospital campuses, CHI Memorial provides the following guides for viewing and printing. 

CHI Memorial Hospital Hixson

Language assistance communication

If you or anyone you are helping, have questions about CHI Memorial Hospitals, you have the right to obtain help in the language spoken without any cost.  To obtain an interpreter, call (423)-595-4477.

Patient programs

At CHI Memorial, we believe that medical treatment is part of a larger process of healing the mind, body and spirit. That's why we offer our patients a variety of support groups, classes, holistic/healing programs and spiritual programs.

Spend a few hours with others talking about your life during or after cancer treatment. Take a class on how to best manage your diabetes. Enjoy some quiet time in one of our healing gardens. Or gain spiritual and emotional strength by consulting with a chaplain.

Healing the whole you is our goal. To help you get back to the life you love...and the people you inspire by living it.