Patients and visitors

In order to protect staff and patients, CHI Memorial has had a restricted visitation policy.  As we continue to see a stabilization in the low number of hospitalized patients with COVID-19, we are relaxing our visitation policy. 

General Visitation

• One designated visitor per 24 hours is welcome per patient. If during the hospital stay, the designated visitor needs to change to a different person, the patient will notify the nurse. If the patient is unable to identify a visitor, the power of attorney will be responsible for identifying the designated visitor.
• Children under age 14 are not allowed to visit.
• Visitors will be screened upon entry, every time.
• Visitors must wash hands upon entry and wear a cloth mask at all times (including when in the patient’s room) or KEEP one loop mask. Gloves may not be worn by visitors.
• Visitors may exit and reenter the facility until 9 p.m. Reentry is not available after 9 p.m.
• Visitor must stay in room, leaving only to obtain food from the cafeteria or Subway. Visitors may not use the lobby areas as lounge areas.

Emergency Department (ED)

• One visitor is welcome to accompany patients for assistance.
• If the waiting area cannot accommodate new visitors, the visitor may be asked to wait outside or in an alternate designated waiting area and be called to come in when patient is taken back to a treatment room.
• Once in ED, visitor remains with patient until patient is discharged or admitted. Visitors may not leave the room to go outside and return.

Intensive Care Units (ICUs)

• One designated visitor will be welcome per patient following visitation hours: 9:30 a.m. to 11:30 a.m., 3 p.m. to 5 p.m.
• Please do not arrive prior to visitation hours for social distancing.
• Visitors may not stay in between visitation hours or overnight in waiting room areas.

Exceptions

• End of life patients - those patients not expected to survive a hospital stay - may have two visitors. General visitation rules apply.
• For emergency surgeries and procedures, one visitor may check in after 9 p.m.

Visitors may not accompany patients who are having a non-invasive outpatient test without sedation unless the patient clearly needs assistance due to issues with physical mobility or mental/verbal comprehension.

No visitors for positive COVID-19 patients or those on the PUI COVID pathway.

If you or anyone you are helping, have questions about CHI Memorial Hospitals, you have the right to obtain help in the language spoken without any cost.  To obtain an interpreter, call (423)-595-4477.