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Patients & Visitors

Thank you for choosing CHI Memorial.

Since 1952, we have had the privilege of providing patient- and family-centered care for the thousands of people who walk through our doors. We strive to provide the highest quality and safest patient care for all those who seek it.

Patients shall be informed of visitation rights upon admission. Patients can opt in or out of visitation at any time. 

General requirements for all visitors

All visitors are requested to act respectfully toward staff. Unruly behavior will not be tolerated and violators will be asked to vacate the premises.

  • To decrease the spread of infectious diseases, isolation signs on the patient’s door will instruct visitors to any necessary precautions. Nursing staff is responsible for instructing visitors to the appropriate isolation procedures.
  • No fever. Temperature less than 100 Degrees.
  • When dictated by CDC guidelines and spread of infection, hospital masks may be required for entry.
  • Frequent hand hygiene is requested
  • Visitors, age 14 to 17, must be accompanied by an adult
  • No visitors under age of 14 will be allowed in the intensive care units
  • Visitors will not be permitted to wait in the waiting room areas between visits
  • No photography or videography allowed
  • Critical Care waiting rooms will only be open during visiting hours and visitors may not remain overnight.
  • Contact House Administrator for any extenuating circumstances
  • Visitation with patients requiring isolation will be evaluated on a case by case basis and may exclude children based on reason for isolation

Due to the community spread of Coronavirus Disease (COVID-19), considerations may be made for the safety of staff, patients, and visitors resulting in modifying visitation, except when medically necessary or essential to the care of the patient. Based on the community’s positivity rate, changes to visitation may be necessitated and will be  communicated.


  • Two visitors at a time are recommended to avoid overcrowding and to allow patients privacy and needed rest.
  • One visitor, age 18 and older, will be allowed to stay overnight, but there will be no re-entry to the facility allowed after 9:00pm, except in the case of an emergent change in patient status.

Med-Surg/Tele End-of-Life:

  • Visitation times are from 0930 -1130 & 1500 - 1700.
  • Two visitors at a time will be allowed to visit patient in rotation.


  • Visitation times are from 0930 -1130 & 1500 - 1700.
  • Two visitors at a time will be allowed to visit patient in rotation.

Outpatient Testing/Procedures: 

  • Patients entering for outpatient testing and procedures are requested to limit visitors to two in order to avoid overcrowding in the waiting room.

Surgical/Endoscopy/Other Procedural Areas: 

  • Patients entering for surgical/endoscopy or interventional procedures are requested to limit visitors to two in order to avoid overcrowding in the waiting. Two visitors will be allowed back with patient in pre op area.
  • In case of an emergency, visitors can be permitted after hours and enter thru ED.

Emergency Department: 

  • Two visitors will be allowed for adult patients, subject to waiting room capacity.
  • Patients, ages 0-17 years, may have two visitors
  • If a patient comes for treatment with visitor(s) under age 18 and no other adult, they will all be allowed to enter the ED so the patient may receive treatment / MSE.

Physician Office Visits: 

  • One visitor, age 14 and older.


  • PATIENT DESIGNATED VISITOR: individuals chosen or designated by the patient to be present with the patient or visit him or her to provide the patient with emotional support during the course of stay. (TJC RI.01.01.01 EP 28). 

    The following may be forms of proof: an advance directive naming the individual support person, approved visitor or designated decision maker; shared residence; shared ownership of a property or business; financial interdependence; marital/relationship status; existence of a legal relationship recognized in any jurisdiction; and acknowledgment of a committed relationship (i.e., an affidavit). This list of proof and documentation is not intended to be exhaustive of all potential sources of information regarding proof of a relationship to allow patient visitation or support person preferences. 

  • LEGAL GUARDIAN/LEGAL REPRESENTATIVE: a designated individual to make health care decisions for the patient under circumstances outlined in specified circumstances as outlined in Surrogate Consent (RI-03205) and TN Standard for Hospitals 1200-08-01 (16).

  • St. Anne’s Chapel at CHI Memorial Hospital is open 6 a.m. - 6 p.m. Mass is celebrated every Monday at 12 pm at St. Anne’s Chapel.
  • Christ the Healer Chapel at CHI Memorial Hospital Hixson is open 24 hours a day.

CHI Memorial Hospital Chattanooga

  • Cafeteria: Monday - Friday 
    • Breakfast: 7 - 8:30 a.m.
    • Lunch: 11 a.m. - 3 p.m.
    • Dinner: 5 - 6:30 p.m. (payment method for dinner is debit or credit only)
  • Subway: Monday - Sunday 6:30 a.m. – 9 p.m.

CHI Memorial Hospital Hixson

  • Cafeteria, Monday - Friday 7:30 a.m. - 9:30 a.m., 11:15 a.m. - 1:30 p.m.; Saturday and Sunday, 11 a.m. - 3 p.m. 


For FY25, our Hospital is focusing on improving the safety and quality of our care.  Focused performance improvements include: Acute Care and Ambulatory Care Patient Experience, Sepsis Mortality, 7 Day Readmissions, Hospital Acquired Infections such as CAUTI, CLABSI, C. Difficile, Patient death or serious injury associated with a fall while being cared for in a healthcare setting, and Stage 3, Stage 4, and unstageable pressure ulcers acquired after admission/presentation to a healthcare setting.

For measurable results of our efforts, please review the Hospital Compare website.