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EpicCare Link

EpicCare Link is Epic’s web-based application for connecting organizations to their community affiliates. It provides community users secure access to select patient information in CHI Memorial's Epic data repository.

EpicCare Link is not an EMR solution. It is a read-only application with some service-oriented features which are configured to facilitate patient care with community practices.

Examples of community users include people outside of CHI Memorial who might need to review the clinical and administrative information of patients seen at our organization.  Affiliate clinical staff, billers, long-term care facilities, and correctional facilities are examples of EpicCare Link users.

If you have any questions regarding CHI Memorial's EpicCare Link, please email [email protected]  or call (423) 495-8480.

Process for EpicCare Link Access

STEP 1: The facility or practice must first complete a new EHR Agreement and enroll the practice. Use the Enroll Practice link.

STEP 2: A Site Administrator must be assigned to the practice. Use the Site Administrator Request link.

STEP 3: Once the practice has been enrolled, individual practice users may request access using the Individual User request link. 

STEP 4: End user completes their portion and saves the form. This will populate the Site Administrator's email address into a link. The end user clicks to send the email. 

STEP 5: The practice manager completes and submits the request. 

Throughout the process, the requestor will be notified if the request is approved or denied. If you have any questions about the process or status of a request, please email [email protected]  or call (423) 495-8480.

  • Enroll Health Care Organization

    Each EpicCare Link user must be associated with an enrolled health care organization and must still complete an Individual User Request.


  • Site Administrator Request

    Request enrollment as a site administrator for a health care organization. Site administrators are responsible for resetting user passwords and validating user access every 90 days.


  • Individual User Request

    Each EpicCare Link user must submit a separate request for access and be associated with a health care organization.


Access EpicCare Link

Click the link below to access EpicCare Link.