- Access to considerate and respectful staff
- Access to the roles of staff providing treatment and information about your health care
- Access to your medical records, which require a 24 hour notice and a written form for release
- Access to health care rules and regulations that affect you, your treatment, charges, and payments
- The ability to consent or refuse treatment, as permitted by law
Your health information is kept confidential unless written consent is provided, preexisting guidelines established with healthcare insurance, or in case of a medical emergency.
Providing information about your health, medication, insurance, contact information, past illness, hospital stays, family or social history that may impact treatment or medication, and payment of fees not covered by insurance.
Update your personal information — Please bring your insurance cards, driver’s license and any documentation regarding change of legal name. Ensure address, phone number emergency contact and email address are up to date. We use the information in our system for appointment reminders, lab results therefore please ensure all information is correct.
Prior authorization, FMLA, disability or other legal forms — Bring your insurance company’s Prior Authorization form with you to all appointments. Bring FMLA, Disability or Medical Supply forms with you at your next appointment. Allow 72 hours after the appointment to complete the forms. Please arrange for pick-up of all forms. In the event of a denial for prior authorization for procedure, medication, etc. please contact your insurance company for additional information.