CHI Memorial Family Practice Associates - Soddy-Daisy

Please arrive 30 minutes prior to your appointment time. Our goal is to have you in the exam room at your appointment time. Thank you for your assistance in helping us make our office run smoothly. 

Questions for the provider —  Please review your list of questions and ensure the top two were addressed during your visit.

Late arrival for appointments —  It is our policy in order to help with our appointment wait  times we must ask that you are no more than 15  minutes late to your appointment. We realize  emergencies, traffic, etc. can happen occasionally  and we always try to accommodate you when we  can.

After hours —  Only emergent issues will be  addressed. Please make an appointment for  medical concerns. Prescriptions are limited  after hours.

Follow-up appointments —  Please schedule your follow-up appointment prior to leaving the office.

Canceling appointments —  Please notify  us no later than 48 hours of a cancellation.  Appointments not canceled prior to 48 hours  are  subject to a cancellation fee of $50.00.  Canceled appointments help us ensure  availability for patients who need urgent  care, therefore please inform us of canceled  appointment.

If you have lab work or testing performed during your visit, please do not call the office for your results. The nurse will call you regarding  the results within 10 business days. If you have additional questions please schedule an appointment to review the results. Please do not call the office unless you have not received results after 10 business days.

Please select your nurse’s line for medication refills delayed lab/test results or non-urgent health concerns. Please speak clear and slow  and provide your full name, including spelling of name, phone number, date of birth, and reason for call. If the message is referring to prescription refill please provide medication, dosage, pharmacy name and phone number. Nonprescription messages must include  symptoms, onset of health issue and home remedies you have tried.

Patient Rights

• Access to considerate and respectful staff 
• Access to the roles of staff providing treatment and information about your health care 
• Access to your medical records, which require a 24 hour notice and a written form for release 
• Access to health care rules and regulations that affect you, your treatment, charges, and  payments
• The ability to consent or refuse treatment, as permitted by law 

Your health information is kept confidential  unless written consent is provided, preexisting  guidelines established with healthcare  insurance, or in case of a medical emergency. 

Patient Responsibilities 

Providing information about your health, medication, insurance, contact information, past illness, hospital stays, family or social history that may impact treatment or medication, and payment of fees not covered by insurance.

Update your personal information —  Please bring your insurance cards, driver’s license and any documentation regarding change of legal name. Ensure address, phone number emergency contact and email address are up to date. We use the information in our system for appointment reminders, lab results therefore please ensure all information is correct.

Prior authorization, FMLA, disability or other legal forms —  Bring your insurance company’s Prior Authorization form with you to all appointments. Bring FMLA, Disability or Medical Supply forms with you at your next appointment. Allow 72 hours after the appointment to complete the forms. Please arrange for pick-up of all forms. In the event of a denial for prior authorization for procedure, medication, etc. please contact your insurance company for additional information.

Please notify the provider of all medications  requiring refills during your  scheduled appointment. All  refills are subject to provider  approval. Refills for a controlled s ubstance must be provided  at an appointment every 30  days. No refills for controlled  substance will be filled outside o f your appointment. All after  hours refills (except controlled  substances) will be limited to a  3 day supply. Please schedule  an appointment to obtain your  medication refills.

My OneCare/Follow My Health is a secure, online tool that connects you directly to your personal medical record. My OneCare will enable you to:

• Update personal information
• Request or change appointments
• Ask clinical questions
• View medication and allergy lists
• Request a prescription refill or change a pharmacy
• View lab results, tests, clinic visits

Patients who provide an email address during a clinic visit will receive a My OneCare invitation by email. The invitation will be sent from noreply@followmyhealth.com and will include instructions on how to register. If you do not receive an invitation check your spam folder. The invitation expires after 60 days.  

Creating a OneCare / Follow My Health Account: 

1. Click the registration link in the email you receive from noreply@followmyhealth.com 
2. Create your portal login using a unique username and password.
3. Enter the invitation code provided by your medical provider and click "Agree" to the release of information.
4. If you already have a portal account, you can add providers to your existing account.  Please call (888) 670-9775 if you have any questions.

The patient portal invitation you receive after visiting one of our facilities will never expire. Once you sign up, the portal will be available to you 24/7.

You can also use another application to access your health information, if you prefer. To do so, you will need to first set up a portal account with My OneCare. The username and password you choose will be the security component for your health information and make it possible for you to access and import it.

The FollowMyHealth app is available in the Apple Store and on Google Play.