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CHI Memorial Family Practice Associates – Ooltewah

Accepting New Patients

6401 Mountain View Road, Suite 109, Ooltewah, TN 37363
(423) 495-5951

Office hours: Monday - Friday, 7:30 a.m. - 7 p.m.; Saturday & Sunday, 8 a.m. - 12 p.m. 

CHI Memorial Family Practice Associates is a primary care practice which treats children, adults and seniors. To schedule an appointment, call (423) 495-5951.

Our Team

Dr. William T. Bates, III

William T. Bates, III, DO

Family Medicine Specialist

Dr. Mark Crago

Mark Crago, MD, PhD

Family Medicine Specialist

Dr. Kent Grotefendt

Kent Grotefendt, MD

Family Medicine Specialist

Dr. Bruce Johnson

Bruce Johnson, MD, FAAFP

Family Medicine Specialist

Dr. Allen Sherwood

Allen Sherwood, MD, FAAFP

Family Medicine Specialist

Alie Geren

Alie Geren, NP-C

Family Nurse Practitioner 

Cynthia Shaffer

Cynthia Shaffer, NP-C

Family Nurse Practitioner 

Joel Smith

Joel Smith, NP-C

Family Nurse Practitioner 

Online Check In

Did you know that our practice allows you to check in online ahead of time? You can confirm your appointment via text message or email, and check in online prior to your visit. You can also check in on your own device when you arrive. Ask us about using mobile registration to make your next visit simpler and faster!

We are partnering with Phreesia to help you save time registering for your appointment. Use mobile check-in to register from any smartphone, tablet or computer from the privacy of your own home. Checking in on your device saves you time and ensures your information is always up to date!

Patient Portal

We care about our patients. Our goal is to provide you and your family with the best experience possible when interacting with our practice. We understand that it is not always possible to visit the clinic, leave message, wait on the phone, or update your personal health information. By offering online access to your health information we look forward to simplifying your healthcare experience.

Helpful Information

Please arrive early - New patients will need to arrive 30 minutes early, and established patients 15 minutes early, to their appointment. This gives us time to enter your information in the system and have you ready for your appointment on time. 

Late arrival for appointments - If you arrive more than 15 minutes after your scheduled appointment time you could be asked to reschedule, or be worked in, which could result in a wait time. 

Update your personal information - Please bring your insurance cards, driver’s license and any documentation  regarding change of legal name. Ensure address, e-mail, phone number, and emergency  contact are up to date. This information is used for appointment reminders, lab results, and for invitation to our patient portal.

After hours - Only urgent issues will be addressed after hours. If a telephone visit is done there will be a fee for the service. Please make an appointment for routine medical concerns during normal office hours. 

No shows and last minute cancellations - We ask that you call at least 24 to 48 hours in advanced to cancel.  No shows may be charged a fee. 

Questions for the provider - Please review your list of questions and ensure all the questions you have were addressed during your visit.

Prior authorization, FMLA, disability or other legal forms - Bring your insurance company’s Prior Authorization form with you to all appointments. Bring FMLA, disability or medical supply forms with you during your next appointment. Please allow 72 hours after  the appointment to complete the forms and arrange  for pickup of all forms. In the event of a denial for prior authorization for a procedure, medication, or etc., please contact your insurance company for additional  information.

Please speak clearly and provide your full name, including the spelling of your name, phone number, date of birth, and reason for the call. Normal lab results will be available through our patient portal. If you are not signed up for the patient portal, please ask our receptionist for information on how to do so. If the lab results are abnormal our office will contact you by phone.

Patient rights

  • Access to considerate and respectful staff 
  • Access to the names and roles of staff providing treatment and information about your health care
  • Access to your medical records, which require a 24 hour notice and a written form for release
  • Access to health care rules and regulations that affect you, your treatment, charges, and  payments
  • The ability to consent or refuse treatment, as permitted by law 
  • Your health information is kept confidential  unless written consent is provided, pre-existing  guidelines established with healthcare  insurance,  or in case of a medical emergency.

Patient responsibilities

  • Selecting  a primary care provider upon your first visit. 
  • Providing information about your health, medication, insurance, contact information, past illness, hospital stays, family or social history that may impact treatment or medication, and payment of fees not covered by insurance

We are here to help, please ask questions if you do not understand the information or instructions given by your health care provider.


Please notify the provider of all medication requiring refills during your scheduled appointment. If you call the office for a medication refill we will send it electronically to the pharmacy of your choosing. You will only be called if there is an issue. 

CHI Memorial Ooltewah

CHI Memorial Family Practice Associates - Ooltewah